Updated: May 1st, 2026
Prime Mobiles (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Prime Mobiles. This policy applies to our website, associated subdomains (collectively, our “Service”), and our applications. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
- Definitions and Key Terms
- Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as language preferences or login details.
- Company: Refers to Prime Mobiles (Epate Marketplace Ltd), responsible for your information under this Privacy Policy.
- Country: Kenya, where Prime Mobiles is based.
- Customer: The company, organization, or person that signs up to use the Prime Mobiles Service.
- Device: Any internet-connected device such as a phone, tablet, or computer used to visit Prime Mobiles.
- IP Address: A number assigned to every device connected to the Internet, often used to identify the geographic location of a connection.
- Personal Data: Any information that allows for the identification of a natural person.
- Service: The service provided by Prime Mobiles as described in the relative terms and on this platform.
- Third-party Service: Advertisers, contest sponsors, marketing partners, and others who provide content or services we believe may interest you.
- Website: The Prime Mobiles site, accessible via: www.primemobiles.co.ke
- Information We Collect
We collect information from you when you visit our website, register, place an order, or subscribe to our newsletter. This includes:
- Name / Username
- Phone Numbers and Email Addresses
- Billing and Physical Addresses
- Sharing Information with Third Parties
We may share collected information (personal and non-personal) with:
- Service Providers: We engage trusted third parties for hosting, database management, email marketing, credit card processing, and order fulfillment.
- Advertisers and Partners: For analytics and marketing purposes, including sharing portions of log file data (like IP addresses) to estimate location and technographics.
- Legal Authorities: We may disclose information if required by law or to protect our rights, safety, or to comply with court orders.
- Business Successors: In the event of a merger, asset sale, or reorganization, information may be transferred to our successors-in-interest.
- How We Use Your Information
- To personalize your experience and respond to individual needs.
- To improve our website and customer service based on feedback.
- To process transactions and administer promotions or surveys.
- To send periodic updates and order-related information.
Email Policy: We only send emails to users who have authorized contact. You may opt-out at any time via the unsubscribe link in our emails. We do not support unsolicited commercial emails (spam).
- Data Retention and Protection
We keep your information only as long as needed to provide Services or comply with legal obligations. We implement security measures such as Secure Socket Layer (SSL) technology to protect sensitive data. While we take every precaution, no system is 100% secure, and we cannot guarantee absolute security against unauthorized breaches.
- Updating or Correcting Information
You have the right to request updates, corrections, or deletion of your personally identifiable information by contacting us or cancelling your account. Please note that technical backups may retain non-erasable copies of data for a period after deletion.
- Governing Law
This Privacy Policy is governed by the laws of Kenya. By using Prime Mobiles, you consent to the exclusive jurisdiction of Kenyan courts for any disputes.
- Cookies and Tracking Technologies
- Cookies: Used to identify visited areas and enhance functionality. Disabling cookies may limit certain features like video playback or automated login.
- Google Maps API: Used for security and to facilitate order fulfillment.
- Sessions: Used to identify the areas of our platform you have visited during a single browsing session.
- GDPR (General Data Protection Regulation)
For users in the European Economic Area (EEA), we implement GDPR-compliant controls as our baseline standard worldwide. This includes the right to access, port, and delete your data, ensuring transparency and control over your personal information.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: info@primemobiles.co.ke