Terms and Conditions

Updated: May 1st, 2026

  1. General Terms

By accessing and placing an order with Prime Mobiles, you confirm that you agree with and are bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Prime Mobiles.

Under no circumstances shall the Prime Mobiles team be liable for any direct, indirect, special, incidental, or consequential damages, including loss of data or profit, arising out of the use—or the inability to use—the materials on this site, even if our team has been advised of the possibility of such damages. Prime Mobiles will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the right to change prices and revise the resources usage policy at any moment.

  1. License

Prime Mobiles grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement. This contract is between you and Prime Mobiles (referred to as “us”, “we”, or “our”), the provider of the Prime Mobiles website and services.

  1. Definitions and Key Terms
  • Company: Refers to Prime Mobiles (Epate Marketplace Ltd), P.O Box 2157 – 00900 Kiambu, responsible for your information.
  • Country: Kenya, where Prime Mobiles is based.
  • Device: Any internet-connected device (phone, tablet, computer) used to visit Prime Mobiles.
  • Service: The service provided by Prime Mobiles as described on this platform.
  • Third-party Service: Advertisers, sponsors, and partners providing external content or products.
  • Website: Accessible via: https://epate.co.ke
  • You: A person or entity registered with Prime Mobiles to use the Services.
  1. Restrictions

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, distribute, or otherwise commercially exploit the website.
  • Modify, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
  • Remove or obscure any proprietary notices (copyright or trademark) of Prime Mobiles or its affiliates.
  1. Payment and Billing

By providing payment information, you authorize Prime Mobiles to verify and invoice your account for all fees and charges due. You agree to pay all charges in accordance with the billing terms in effect at the time. We reserve the right to change prices and billing methods at any time. No contract exists until we accept your order via a confirmatory email, SMS, or other appropriate communication.

  1. Return and Refund Policy

By making a purchase, you agree to the terms set forth in our Return & Refund Policy along with our Privacy Policy. If you are not completely satisfied with a product or service, please contact us to discuss the issue.

  1. Intellectual Property and Suggestions

The website and its entire contents (software, text, images, video) are owned by Prime Mobiles and protected by Kenyan and international intellectual property laws. Any feedback or “Suggestions” you provide shall remain the exclusive property of Prime Mobiles, and we are free to use them without compensation to you.

  1. Third-Party Services

We may provide links to Third-Party Services. You acknowledge that Prime Mobiles is not responsible for the accuracy, legality, or quality of these external services. You access them entirely at your own risk.

  1. Term and Termination

This Agreement remains in effect until terminated by either party. Prime Mobiles may suspend or terminate this Agreement at its sole discretion, with or without notice, if you fail to comply with any provision. Upon termination, you must cease all use of the website and delete all copies.

  1. Warranties and Limitation of Liability

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind. Prime Mobiles disclaims all warranties, whether express or implied, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, the entire liability of Prime Mobiles shall be limited to the amount actually paid by you for the website. We are not liable for any special, incidental, or consequential damages arising from your use of the Service.

  1. Agreement to Arbitrate and Governing Law

These Terms are governed by the laws of Kenya. Any dispute that cannot be resolved through informal negotiation within sixty (60) days shall be settled by binding arbitration. You waive the right to litigate disputes in court before a judge or jury.

  1. Miscellaneous
  • Severability: If any provision is held unenforceable, the remaining provisions stay in effect.
  • Amendments: We reserve the right to modify this Agreement. Material changes will be notified at least 5 days in advance.
  • Typographical Errors: We reserve the right to refuse or cancel orders placed for products listed at incorrect prices due to typographical errors.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@primemobiles.co.ke

 

Order on Whatsapp