Last Updated: May 1st, 2026
Definitions and Key Terms
To help explain things as clearly as possible in this Return & Refund Policy, every time these terms are referenced, they are strictly defined as:
- Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Prime Mobiles, which is responsible for your information under this Return & Refund Policy.
- Customer: Refers to the company, organization, or person that signs up to use the Prime Mobiles Service to manage the relationships with your consumers or service users.
- Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Prime Mobiles and use the services.
- Service: Refers to the service provided by Prime Mobiles as described in the relative terms (if available) and on this platform.
- Website: Prime Mobiles’s site, which can be accessed via this URL: www.primemobiles.co.ke
- You: A person or entity that is registered with Prime Mobiles to use the Services.
Return & Refund Policy
Thanks for shopping at Prime Mobiles. We appreciate the fact that you like to buy the products we offer. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Prime Mobiles. By placing an order or making a purchase at Prime Mobiles, you agree to the terms set forth below along with our Privacy Policy.
If there’s something wrong with the product or service you bought, or if you are not satisfied with it, you have one (1) week from the date of purchase to request a refund and return your product.
Refunds
At Prime Mobiles, we commit ourselves to serving our customers with the best products. Every single item you choose is thoroughly inspected, checked for defects, and packaged with utmost care to ensure you are satisfied with your purchase.
On rare occasions, we may not have the product you choose in stock or may face issues with inventory and quality checks. In such cases, we may have to cancel your order. You will be notified in advance regarding any cancellations. If you have purchased via online payment, you will be refunded once our team confirms your request.
We carry out a thorough quality check before processing any ordered item and take great care in packaging to prevent damage during transit. Please note that Prime Mobiles is not liable for damages caused to items during transit or transportation by third-party carriers.
We will review your returned product as soon as we receive it. If it meets our return guidelines, we will proceed to issue a refund. Your refund may take a few business days to process; you will be notified once the transaction is complete.
Shipping
Prime Mobiles is not responsible for return shipping costs. All shipping fees for returns must be paid by the customer. This applies even if the original purchase included free shipping.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend, or make any changes to this document to accurately reflect our Service and policies, those changes will be prominently posted here (unless otherwise required by law). By continuing to use the Service, you agree to be bound by the updated Return & Refund Policy. If you do not wish to agree to any updated terms, you may delete your account.
Contact Us
If you are not completely satisfied with any good or service we provide, please do not hesitate to contact us. We are happy to discuss any issues you are experiencing.
Via Email: info@primemobiles.co.ke